MTN Sudan partners with Skyvera to achieve ambitious digitalization goals amid challenging circumstances
June 14, 2023 – Austin, TX – Skyvera, an affiliate of TelcoDR, and a leading provider of innovative software solutions for communication service providers (CSPs), today announced the successful upgrade of MTN Sudan’s platform using Skyvera’s industry-leading, cloud-native digital BSS/OSS portfolio.
The digital transformation project enables MTN Sudan, one of the leading mobile operators in Sudan, to use out-of-the-box features from Skyvera’s cloud-native portfolio to meet more than 85% of its business requirements, helping it to progress on its Ambition 2025 strategy to fully digitize its operations as more customers come online for the first time across the country. The upgrade included deep observability, automated business processes, auto-scaling/auto-healing capabilities, and TM Forum-certified APIs, enabling MTN’s digital operator objectives.
The project has delivered impressive results, including completely digitizing the subscriber onboarding journey and offering subscribers greater flexibility to use the SIM purchased from POS, resellers, and distributors. Additionally, it has digitized the self-service checkout, persistent shopping cart, activation, and account management. The fully converged billing solution includes retail, wholesale, and interconnect billing, and charging for postpaid subscribers. These improvements have resulted in a better experience for B2C, B2B, and wholesale customers using cutting-edge technologies and a web-scale platform.
The partnership with Skyvera enabled project delivery with speed and ease compared to past upgrades. Ahmed Mustafa, CIO of MTN Sudan, commented, “During these challenging times, Skyvera’s team demonstrated unprecedented dedication and urgency. Utilizing their best-in-class technologies, they responded swiftly, outpacing the timelines typically experienced with past vendors, and ensuring the provision of superior connectivity services for the people of Sudan. Their Digital BSS/OSS portfolio has played a critical role in our transformation journey, resulting in enhanced customer experience amidst this crisis. Their speed in project delivery, given the extraordinary circumstances, is a testament to Skyvera’s resilience. We are excited to continue our partnership with Skyvera, co-creating innovative digital solutions for our customers.”
With over 12 million active subscribers and more than two million orders processed daily, Skyvera’s cloud-native stack is geared to support MTN Sudan’s multi-dimensional growth plans of 1.4 billion transactions per month.
“We are thrilled to support the digitization of MTN Sudan using our cloud-native, Digital BSS/OSS suite of products,” said Jeff Moyer, CEO of Skyvera. “We’re happy to support our customer during this difficult time and thankful that our team members were able to return safely from Sudan. We are committed to delivering the best possible solutions for our customers, and we look forward to our continued partnership with MTN Sudan.”
Skyvera, an affiliate of TelcoDR, transforms telco software companies acquired by TelcoDR to pivot their enterprise software applications to be public-cloud-native, thus reducing costs, improving performance, and enhancing customer experience. Offering product innovation and professional services that support the telco industry, our market knowledge, business insights and unique Customer Success Program ensure telecoms are equipped to achieve their strategic business goals. For more information, please visit www.skyvera.com.
Skyvera PR Team