ResponseTek for Telco integrates customer experience data and reporting throughout the entire organisation to improve customer satisfaction.

Founded: 1999

Acquired: 2019

Acquisition Type: Acquisition

About ResponseTek
ResponseTek for Telco is a cloud-centric Customer Experience Management (CEM) solution based on Amazon Web Services, enabling customer feedback to be captured as close to the customer experience as possible, delivering accurate information and optimal response rates.
Client Base

ResponseTek’s clients are world market leaders in finance, telecommunications and retail – including 14 of the world’s top telcos, and Bloomberg’s top ranked bank – driving millions of customer interactions every week.