A world-class support team at your disposal

Introducing Skyvera Platinum

Platinum Support delivers world-class, concierge-level service and support designed to meet the unique needs of both on-premise and cloud customers. Platinum combines our top-shelf support, world-class future proofing services and self-help offerings into comprehensive packages tailored to your needs.

Skyvera Platinum Support Includes:

Enhanced Support and Access

  • Front-of-line issue resolution so your priorities come first
  • 24×7 phone access through our dedicated Customer Success Desk
  • Our fastest SLA response-times, with one-hour response for critical issues
  • Executive committee access for firsthand opportunities to share concerns and success
  • Prime Kickstart to accelerate Skyvera Prime benefits by installing and testing any Prime product

Cloud Key Benefits

  • Utilization audits for visibility and insight
  • Benchmarking of cloud traffic demands
  • GDPR Protect for compliance support

On-Premise Key Benefits

  • Managed upgrade services to simplify your transition to our latest versions
  • Architecture and design reviews, production readiness checks and application performance tuning
  • Preferred patch and hotfix release access